Terms of Service

Introduction
Welcome to SaraVista (the "Website"). By accessing and using our services, you agree to comply with and be bound by these Terms of Service (the "Terms"). These Terms govern your use of the Website, including all related features and services provided by SaraVista. If you do not agree with these Terms, please do not use our Website.

Account Registration and Use
1. Account Creation: To use certain features of our Website, such as booking sessions and accessing personalized content, you must create an account. You agree to provide accurate and complete information during the registration process. You must be at least 18 years old to create an account.

2. Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage arising from your failure to protect your account.

3. Profile Management: Your user profile allows you to access past bookings, rebook sessions, save credit card details, and access session files such as feedback and assignments. You are responsible for managing and updating your profile information to ensure it remains accurate and current.

Booking and Cancellation Policy
1. Booking Sessions: You can book sessions, including 30-minute discovery calls, in-person sessions, and online sessions, through our Website. Detailed procedures for booking are available on the Services page. Once a session is booked, you will receive a confirmation email with the session details.

2. Cancellation and Rescheduling: Our cancellation and rescheduling policies are outlined in our Booking Policy, available on the Website. Please review these policies carefully before booking a session. Generally, sessions must be cancelled or rescheduled at least 24 hours in advance to avoid charges.

3. No-Shows: Failure to attend a scheduled session without prior notice will be considered a no-show. Repeated no-shows may result in restrictions on future bookings.

Privacy Policy
1. Data Collection and Use: We collect and use your personal information in accordance with our Privacy Policy. This includes information collected during account registration, session bookings, and use of the Website. We are committed to protecting your privacy and ensuring the security of your data.

2. Profile Privacy: Your profile information is private and secure. Only you can set any information to public if you choose to do so. We ensure that your data remains confidential and is only used for the purposes outlined in our Privacy Policy.

3. Secure Storage: We use industry-standard security measures to protect your personal and payment information. Our secure servers ensure that your data is encrypted and protected from unauthorized access.

Payment Terms
1. Accepted Payment Methods: We accept various payment methods, including credit cards and other electronic payment options, for sessions, packages, and digital products. Payment is due at the time of booking or purchase for online sessions, and online or in-person for in-person sessions.

2. Secure Payment Information: Your payment information is securely stored and encrypted. We prioritize your privacy and security and do not share your payment details with third parties without your consent.

3. Refunds: Refund policies for sessions and digital products are outlined in our Refund Policy, available on the Website. Please review these policies carefully before making a purchase.

Digital Products and Store Policy
1. Purchasing Digital Products: Our store offers digital products such as workbooks and other resources. By purchasing these products, you agree to the download and usage rights specified on the product page.

2. Usage Rights: Digital products are for personal use only and may not be distributed, resold, or used for commercial purposes without our explicit permission. Unauthorized use of our digital products may result in legal action.

3. Product Support: If you encounter any issues with downloading or using a digital product, please contact our support team for assistance.

User Conduct
1. Expected Behavior: Users are expected to use the Website and services responsibly and respectfully. Prohibited activities include, but are not limited to, harassment, fraudulent behavior, and misuse of content. We reserve the right to suspend or terminate accounts that engage in prohibited activities.

2. Community Guidelines: By using our Website, you agree to adhere to our community guidelines, which promote respectful and constructive interactions. Violations of these guidelines may result in account suspension or termination.

3. Reporting Misconduct: If you encounter any inappropriate behavior or content on the Website, please report it to us immediately. We will investigate and take appropriate action to address any violations.

Intellectual Property
1. Ownership: All content on the Website, including digital products, session materials, and blog posts, is owned by SaraVista or its licensors. This content is protected by copyright, trademark, and other intellectual property laws.

2. Usage Rights: Users are granted a limited, non-transferable license to use the content for personal purposes only. You may not reproduce, distribute, or create derivative works from our content without our explicit permission.

3. Feedback and Suggestions: Any feedback or suggestions you provide to us regarding our services or content are non-confidential and become our property. We may use this feedback to improve our services without any obligation to compensate you.

Disclaimer and Limitation of Liability
1. Nature of Services: Our services are intended for general support and guidance. They are not a substitute for professional medical advice, diagnosis, or treatment. If you have any medical or mental health concerns, please consult a qualified healthcare provider.

2. Limitation of Liability: We are not liable for any decisions or actions taken based on the advice given during sessions or through the Website. Our total liability for any claims related to the use of our services is limited to the amount paid for the relevant service.

3. Third-Party Links: Our Website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Your use of third-party websites is at your own risk.

Amendments to the Terms
We reserve the right to modify these Terms at any time. Any changes will be communicated to users via email and updated on the Website. Your continued use of the Website following any changes indicates your acceptance of the new Terms.

Contact Information
If you have any questions or need support, please contact us at info@saravista.com. We are here to help and ensure you have a positive experience with our services.